Streamline parent communication and engagement by launching or troubleshooting portal access.
NAVIGATION PATHWAY
System > Users & Security > Parent Portal Settings
- Verify Permissions: Ensure parent records have a valid email address marked as a 'Primary' or 'Legal'
guardian contact profile. - Configure Module Visibility: Use the settings menu to choose exactly what parents can see (e.g.,
toggle Attendance, Behavior Logs, and Report Cards on or off).
Log Lateness Minutes: If marking a student as Late (L), a pop-up field will instantly prompt you to enter
the exact minutes late. - Troubleshoot Access Issues: If a parent reports login errors, search their name in Arbor, open their
user account profile, and verify their login username matches their current email. - Trigger Manual Resets: Click Reset Password on their profile to dispatch a secure reset link directly to
their inbox.
Support Tip: Parents must use the exact email address the school holds on record. If they change email providers,
update it in Arbor first before they attempt a login.